FAQ's

AIS is committed to making AIS your choice for document managment.
If you have a question and it is not answered here, please contact us for a quick response!

What are the advantages of document management?
Provides companies with an acquisition option of an all-inclusive program that allows you to bundle all your output devices under one contract including equipment,service and supplies under one invoice. Advanced Imaging Solutions can provide customer's expenditure tracking by monitioring all document output devices.
What are the advantages of print management?
The Elimination of multiple suppliers such as cartridges, hardware, service and parts. Personal print devices are typically non-metered where there is no monitoring of where and how the prints are generated. Managed Print Services "PRINTNOMICS" reduce operation cost by looking not only where you print but what you print.
All print devices can be placed under one contract that includes all supplies, parts and service.
Is implementing a Document Technologies system expensive?
An Advanced Imaging Solutions specialist will provide your company a complete assessment of all your print devices at no charge. This includes a total cost assessment of all output that can result in a savings up to 30% of current costs.
 
How do I know which products fit my needs?
An Advanced Imaging Solutions specialist will assess your company's printing objectives and match an output device that fits your company's needs from a productivity and efficiency perspective. Devices will be mapped out as to their location on your company's floor plan so that they are easily accessible to all users. Advanced Imagaing Solutions has access to complete line of "Best in Class Products" from Konica Minolta, Sharp and Lexmark.

How do I get supplies for my machine?
Unlike other programs the cost of supplies and service is covered by us and included in the Total Document Management agreement. Advanced Imaging Solutions has a complete inventory of all supplies locally where you simply contact one of our customer service personnel, provide your equipment I.D. and your supply order will be processed the same day. AIS customers also have to the option of entering their required supply order on the AIS website.
 
Do you offer Service Contracts?
Advanced Imaging Solutions offers service contracts on all products that they sell. Customers have multiple choices they can choose a separate service agreement or an agreement that is supply inclusive, and the service is included under the Total Document Technologies agreement where customers receive one monthly charge.
 
What is your average response time?
Advanced Imaging Solutions guarantees their customers a 4 hour response time from the minute the call is received until arriving at the customer's location, the actual over all response time is 2.87 hours.
 
Do you offer training?
Advanced Imaging Solutions provides their customers equipment training at their locations at no charge for the life of the installation.
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